Refund and Return Policy

Returns

At Homecene, we offer FREE carriage on all eligible items for return. Please check the return eligibility for each product on its description page. Upon receiving your item(s), we encourage you to inspect them carefully and follow any specific instructions provided for placing and assembling your furniture.

Please note that not all products currently include assembly instructions. We are actively working to provide assembly brochures with all future product lines. In the meantime, our customer service team is available to assist with any assembly-related queries.

If you place an order with a specific delivery timeframe and request delivery on an earlier date, or if you choose to cancel the order within this period, please note that the order will not be eligible for cancellation or refund. However, you may cancel your order within 24 hours of placement.

Information about return eligibility is provided on the product description page. Please review it carefully before placing your order to ensure a smooth shopping experience.

Return Timescale

Returns can be requested within 2–3 days of receiving your order. To initiate a return, contact our customer care team with your order details and the reason for return. Returns requested beyond this timeframe may not be processed.

Once approved, items will be picked up from your address and returned to our warehouse within 2–3 working days.

Refund Timescale

Refunds or store credits are issued after the returned item is received and verified at our warehouse.

• For payments made via www.Homecene.com using cards or installment methods, refunds will be processed to the same card within 5–7 working days.
• For Cash on Delivery or POS payments, refunds will be issued as store credit, which can be used for future purchases.

We aim to process all refunds promptly, typically within 2–3 working days of verifying the returned item.

Returning Damaged Items

Inspect your item upon delivery. Any damage or defects must be reported on the same day. Damaged items must be returned in their original packaging to qualify for replacement. If you are unable to inspect the item on the day of delivery, please contact us to schedule a suitable time for inspection.

Items damaged due to improper handling or failure to follow instructions will not be eligible for a refund or replacement.

If You Are Unhappy with the Quality

If you are dissatisfied with the quality of your item, we will collect it and provide a full refund or replacement. If the same issue occurs repeatedly, we will not attempt a second replacement. Instead, we will initiate a return and issue a refund or store credit at no cost to you.

Disclaimers

Our delivery and collection services are provided to your doorstep. While our drivers may assist in disposing of packaging upon request, some partner couriers may not offer this service. We recommend retaining the packaging until you are certain the item meets your requirements.

Homecene disclaims liability for any incidental or consequential damages, including property damage, personal injury, or other losses arising from the use of its products. The maximum liability is limited to the purchase price of the product.

Damage Reporting

For swift resolution, please follow these guidelines:

• Submit clear photos or videos of the damaged item, particularly if it arrived in a damaged box.
• If the damage involves a wall-mounted item (e.g., mirrors or wall art), include:
  • A clear front and back photo or video of the item
  • Photos or videos of the mounting hook and wall screw
  • A photo or video of the entire wall

These images must be provided on the same day the damage is identified. Failure to do so may result in rejection of the claim.